Frequently Asked Questions
Everything you need to know about your Ulanzi gear and orders.
What are your standard shipping times?
We typically process orders within 1-2 business days. International shipping generally takes between 7 to 15 business days depending on your location and selected shipping method.
Do you offer a warranty on Ulanzi products?
Yes, all authentic Ulanzi products come with a 1-year limited warranty covering manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and unused condition. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Are Ulanzi accessories compatible with all camera brands?
Most of our products use universal 1/4-inch screws and cold shoe mounts, making them compatible with Sony, Canon, Nikon, and most smartphones. Please check specific product specifications for details.